Following changes made to the NHS App last year, the minimum version of mobile phone operating system required to access to NHS App has now changed. This means a small number of users will no longer have access to the NHS App via an app and will need to access their NHS App services via their NHS account using a web browser instead. You can do this via https://access.login.nhs.uk/enter-email. Videos on how to do this can be found at https://digital.nhs.uk/services/nhs-app/toolkit/libraries/nhs-account-on-the-nhs-website-walk-through-videos

This will affect people who use the following versions of iOS and Android operating systems:

iOS12 Android 6 Android 7

Users using iOS 13 and iOS14 on their phones can upgrade on their devices to the minimum supported version, iOS15.

The NHS App will now only supports Android version 8 and above on devices with a front facing camera or Apple iOS version 15 and above.

Google has a guide on how to check and update your Android version https://support.google.com/android/answer/7680439?hl=en-gb

Apple also has a guide on how to update your iOS on iPhone https://support.apple.com/en-gb/guide/iphone/iph3e504502/ios

Please be advised that Unity Healthcare will continue to provide a safe and sustainable service by continuing to request that patients contact us by eConsult in the first instance (or telephone if unable). 

This way, we are able to ensure that everyone is able to get what they need, when they need it. We will continue to provide face to face appointments on the basis of need, following assessment from an expert clinician. 

Being a healthcare setting, we care for a lot of patients who are vulnerable and may have no option but to attend the surgery for important monitoring. We therefore will continue the policy of mandatory wearing of face coverings in the surgery at all times. We appreciate that this may cause some frustration for some, but need to ensure that we do whatever we can to protect the most vulnerable from the ongoing threat of Coronavirus.

We thank you for your ongoing support and patience, and for supporting one another in our community.