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From 12:30 to 18:30 on Tuesday 22nd September 2020 this practice will be closed for important clinical education and training purposes:



Emergency cover will be provided by the WSCCG Out of Hours Service provider.

The following services will be provided:


  • A telephone triage service for all patients
  • Emergency on the day appointments at Drovers House, BSE and Clements Christmas Maltings, Haverhill
  • Any clinically necessary home visits


Reception, admin, drivers and clinical staff at each of the bases below to cope with the patients requiring treatment:





Haverhill Clements site, Greenfields Way

Base/Home visiting

1230 – 1830

Drovers House, Bury St Edmunds

Base/Home visiting

1230 – 1830


Flu Vaccinations

This Year there will not be a walk in flu clinic. 

We are running bookable clinics from 13th October 2020. All flu appointments must be booked by calling reception on 01787 378226.

In order to protect our vulnerable patients and ensure social distancing, patients will be allocated a time slot to attend for their vaccination. First clinics will be prioritised for our most vulnerable patient groups. Please do not attend outside of your time slot.

This Year the flu vaccine is being offered on the NHS to:

  • Adults 65 and over
  • People with certain medical conditions (including children in at-risk groups from 6 months of age)
  • Pregnant women
  • People living with someone who is at high risk from coronavirus (on the NHS shielded patient list)
  • Children aged 2 and 3 on 31 August 2020
  • Children in primary School and in Year 7 (should be offered the flu vaccine at School)

Later in the year the flu vaccine may be given to people aged 50 to 64. More information will be available later in the autumn.

However if you’re aged 50-64 and in at-risk group, you should not delay having your flu vaccine. 

Visit for further information.

Face Coverings - Important Information

We are asking all patients to provide their own face covering when entering the practice.  This can be a mask, scarf, bandanna or handkerchief.

The Surgery will now only permit access for patients the GP considers essential to be seen.  Everyone will be offered a telephone call or can complete an eConsult available on our website home page;

We would like to thank you for your patience and understanding during this difficult time.

Letters of exemption (face covering)

There is no requirement for evidence of exemption, it is sufficient for an individual to self-declare this and there is no requirement for general practice to provide such letters.

 Patients can visit the government website as below or their travel companies website:

Forms and Letters can be collected from The Long Melford Practice from 29th June at the following times;
10am – 11am
5pm – 6pm
Dispensary is open from 2pm to 5.30pm
Booked appointments from 2pm to 5pm 
Update on home visits
Due to the increasing demand on appointments and the NHS requirement that all GP surgeries undertake more routine work it will not be possible to continue to offer home visits to shielding patients from Monday 6th July
You will be able to book blood tests at Sudbury Health Centre
If you need to be seen by a doctor or nurse this will be arranged after a phone call with the clinician

Antibody testing for Coronovirus 

Antibody testing is now available for patients who are having blood tests.  If you wish to have the antibody test done you will need to book an appointment to discuss this with a nurse.

eConsult is now live  

Next time you feel unwell or have a request for the practice, use eConsult online for free, 24/7.

Visit our practice website to begin.

What can you use eConsult for?

Contact your own GP for medical advice Administrative requests e.g. fit notes, GP letters, test results

Search for trusted NHS self-help advice

 Our team review every request and will get back to you by the end of the next working day

Managing your Medication during Covid-19 

The dispensary at Long Melford Surgery is only open

Monday – Friday between 14:00 -17:30 for the collection of medication 


The Practice WILL NOT be issuing printed prescriptions for the foreseeable future and unless we dispense to you from the Surgery all prescriptions will be sent electronically to the pharmacy.  Please ensure you prepare for this change by making sure you have a nominated pharmacy.  This can be done by contacting your nominated pharmacy or online via Patient Access.

Please allow at least THREE WORKING DAYS from the time you order your medication until the time you collect/expect delivery. 

Medication Delivery 

If you are having difficulty collecting your prescriptions from the dispensary or pharmacy due to self-isolating or protective shielding measures please let us or your pharmacy know. 

Medication Queries

The Practice does not reply to emails.  For all medication queries please telephone the Practice and request a call back from a member of the practice dispensary team. 

Electronic Repeat Dispensing

The Practice is currently reviewing all patients on repeat medication for the suitability of electronic repeat dispensing.

Your nominated pharmacy will inform you if you have been issued with a series of repeat prescriptions, in-line with electronic repeat dispensing.  Essentially this means your pharmacy or the Surgery dispensary will prepare your medication each month without your having to make a request. 

For further information on electronic repeat dispensing, please click on the following link: 

If you have any questions regarding repeat dispensing, please either contact your local pharmacy or request a telephone call back from the dispensary team.

Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. Please see Further information.

Text messaging system 

MJOG, our text messaging system is now live! Text messages will be sent to confirm appointment times, remind you about appointments you have booked and give you the option to cancel your appointment by sending a text back.

In order to have MJOG used effectively and in the best way we can we need YOU to help us by keeping us up to date with your current mobile numbers. You can let us know over the phone if your number has changed or we have a short form you can fill out in the surgery. If you are not sure whether we have your mobile or the correct number, please don't hesitate to ask the receptionist, either over the phone or in person, to check to see if your details are up to date.

If you do not wish to have text messages sent to you, all we need is written and signed confirmation specifically stating that you want to opt out. Once we have this, messages will no longer be sent to your mobile.

Dispensary email address

The email address for patients wishing to order their repeat prescriptions is


Summary Care Record (SCR) 

 See the section on Summary Care Records to find out about what is included, who will be able to access it and what to do if you do not want a summary care record created.

 Patient Surveys

Your feedback is important to us and will help us to provide a quality service which meets the needs of our patients across the practice area.
We will be asking patients to complete a survey from time to time during the year. This can be done electronically, via our website or be collecting a survey form from Reception at either Long Melford or Lavenham. At the moment the Friends and Family Survey is open. Please click on the Survey button on the bottom of our home page to take part in this short survey.
Thank you for time and support

Out Of Area Registrations

Some of you may be aware that NHS England has been working towards introducing a scheme to allow GP Surgeries to accept out of area registrations. The scheme which was due to be introduced in October 2014 has been postponed until 5th January 2015. The reason is to allow NHS England time to ensure that all arrangements are in place for patients to access urgent care when needed.

Long Melford Practice has not yet decided whether or not it will participate in the scheme. At present we have decided that we will not be taking part in accepting patients from outside our area as we have not been given enough assurances on how patients who live elsewhere would access health care in the event of an emergency or if they required a home visit.

We will continue to review the situation as we receive more information. The Partners and staff at Long Melford Practice are committed to providing quality patient care, safely & until we feel confident that any new systems will protect or improve patient safety, then we will not proceed.

See the section on to find out how some of your data may be used by the Health and Social Care Information Centre (HSCIC)

Patient Access Password Security

Patient Access users will receive an email over the next 3 weeks to inform them of updates to their security measures by the end of July.  Users will be asked to set up a five-digit security PIN code and also, optionally to provide a mobile phone number. 

Please contact the Patient Access Support team with any questions.


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